Housing Ombudsman Compensation Guidance – Why it matters in disrepair litigation

The Housing Ombudsman Service recently issued updated Compensation Guidance aimed at social landlords. While the document is formally directed at landlords responding to complaints, its influence now extends well beyond the complaints process – https://www.housing-ombudsman.org.uk/landlords-info/guidance-notes/compensation-guidance/. For practitioners acting in housing disrepair claims, the Guidance is increasingly shaping: Expectations around financial redress Negotiation benchmarks The framing of landlord failings Judicial […]